I called to get a quote for a shock/strut replacement that I had self-diagnosed as the problem with my clunking/rattling rear suspension. They wouldn't confirm over the phone and said they wouldn't charge to take a quick look at the suspension on the lift but didn't want to quote me for something I might not need. A cheap trick to bring me in and "get me" as a customer...or so I thought. I took the car in a week later, they checked it out, offered me a ride if I needed to get somewhere (I waited instead) and took a look within 10 minutes. I waited for a total of 30 minutes from the time I walked in until they were done. They diagnosed the problem as a loose bolt in the suspension that was making the noise, tightened it down to spec, and didn't charge me a dime. It would have been very easy for them to sell me a strut/shock and take advantage of my misdiagnosis, but they were honest, friendly, quick, and best of all FREE! I will definitely be talking all my cars there from here on out. I can't recommend them highly enough.